This feature is available in the below user setups:
Basic | Confident | (Professional) | Expert

What is "Unknown Metadata Category" error and why am I seeing it?

The "Unknown Metadata Category" error message appears when you try to set a metadata category in your account, but you do not have the necessary permissions to do so. This error occurs because you are in the Professional User Tier, and this feature is only available to Expert Level User Tier users.

What is the difference between Professional and Expert Level User Tiers?

Our platform has two user tiers: Professional and Expert Level. Professional users have access to a range of features, including the ability to set metadata categories during onboarding or through our Customer Care team during the active usage period. Expert Level users have access to additional features, including the ability to set metadata categories at any time through the platform's interface.

Why can't I set metadata categories if I'm in the Professional User Tier?

Metadata categories are a feature that is only available to Expert Level users. This is because metadata categories can have a significant impact on how your account is organized and how data is processed. We want to ensure that users have the necessary knowledge and expertise to use this feature effectively and avoid any potential errors or issues.

What can I do if I need to set metadata categories?

If you are a Professional user and you need to set metadata categories, you can do so during the onboarding process or by contacting our Customer Care team during the active usage period. Our team will be happy to assist you in setting up the appropriate metadata categories for your account.

How can I upgrade to Expert Level User Tier?

If you would like to upgrade to the Expert Level User Tier to access additional features, including the ability to set metadata categories, please contact our Customer Care team. They will be happy to provide you with more information about the upgrade process and help you determine if it is the right option for your needs.

Where can I get more help or support?

If you have any further questions or need additional support, please contact our Customer Care team. They are available to assist you with any issues or concerns you may have.